Service User Involvement
Bromley, Lewisham & Greenwich Mind provides the chance to everyone using our services (service users) to contribute to their review and development. There is a range of ways for people using the services and their carers to get involved.
1. Representation on the Board and Committees
There are a minimum of three places on Bromley, Lewisham & Greenwich Mind’s Board of Trustees for people with direct personal experience of mental health problems or as a dementia carer. There are also service user and carer representatives on the Quality and Performance sub-committee. If you are interested in a place on the Board of Trustees or a Committee, please contact us.
2. Service User and Carer Surveys
All Bromley, Lewisham & Greenwich Mind services seek feedback from people who have used the services. This is done annually and/or at the end of their engagement with the service through surveys. Feedback from these contributes to action plans for the services in the coming year.
3. Staff Recruitment and Training
All recruitment panels for staff working in our mental health and dementia services will include a service user or carer. They play an equal role on the panel and bring a valuable perspective. Service users and carers are also supported to be involved in the induction and other training for staff and volunteers. If you are interested in being involved in these ways, please contact the relevant Service Manager.
4. Compliments and Complaints
If you would like to make a formal compliment or complaint about Bromley, Lewisham & Greenwich Mind services please download the Compliments and Complaints leaflet. This will give you further guidance as to what to do.